@thesis{thesis,
		author={PRATIWI  JUNIANINGSIH EKA and Yosrita  Efy},
		title ={RANCANG BANGUN APLIKASI SURVEY KEPUASAN PELAYANAN PELANGGAN TERHADAP UNIT KERJA DAN JURUSAN PADA SEKOLAH TINGGI TEKNIK PLN MENGGUNAKAN PHP DAN MYSQL},
		year={2014},
		url={http://156.67.221.169/1728/},
		abstract={As a private university that was to proceed in terms of improving the accreditation, School of Engineering PLN few months ago has made data collection in the form of a questionnaire was carried out manually. However, the impact of which is carried out not so satisfactory. From the thousands of questionnaires distributed to all academic community of Engineering High School PLN only few that filled. This resulted in, many paper wasted in vain and ineffective of data collection. To assist the data collection needed a web-based questionnaire application. So it can help the academic community to fill that evaluation. In the design of the application, the authors use the ASD method. Then for the calculation determining the quality of the questionnaire results, use the Likert method. Questionnaires is a tool to collect and revealed the data and information used to assess the feasibility and quality of higher education institutions. Evaluation of quality of service performance of each unit contained in each campus as well as the quality assurance majors is very important to do. The evaluation is intended to determine any deficiencies contained in any employment services and quality assurance majors on campus. With the web-based questionnaire application is expected to help the
academic community of School of Engineering PLN to fill out a questionnaire evaluating service quality of work of each units of work and the quality assurance majors. And then facilitate access to the questionnaires.}
		}