@thesis{thesis,
		author={Asri  Yessy and Cahyaningtyas  Rizqia and Rumagit  Inggrit Ivana},
		title ={SISTEM HELPDESK LAYANAN MANAGEMENT BERBASIS WEB (Studi Kasus PT. PLN (Persero) UNIT INDUK WILAYAH SULAWESI UTARA, SULAWESI TENGAH DAN GORONTALO)},
		year={2020},
		url={http://156.67.221.169/4062/},
		abstract={Helpdesk management service system at PT. PLN (Persero) Main Units of North Sulawesi, Central Sulawesi and Gorontalo Region still use information technology application sheets. In this case, to reduce the use of paper for filling in service request data that has been written is not recorded because it is lost, it needs to be re-recorded the number of service requests that have been taken. service request requested to be done. This research resulted in a web-based application that can provide data service information to employees in the STI division. Service data processing is done based on the queue that has been input, and therefore the FIFO (First In First Out) method is required. In this study using the waterfall development Software development method, for application design using the Unified Modeling Language (UML), application testing uses Black box testing, in addition to database design using MySQL. From the results of this study, it can be concluded from this application that can help the company in terms of data collection on demand for management services}
		}