@thesis{thesis,
		author={Amir  Nurdzakirah and Hertina  Desi Rose and Karmila  Sely},
		title ={Penerapan Metode SAW Untuk Menentukan Prioritas Perbaikan Pengaduan Pada Sistem Aplikasi Peduli Kampus (APiK) (Studi Kasus: Institut Teknologi - PLN Jakarta)},
		year={2020},
		url={http://156.67.221.169/4108/},
		abstract={The purpose of this research is to design a campus care application system (APiK) to accommodate complaints and determine the priority of improving incoming complaints at PLN Jakarta Institute of Technology, which is currently a means of submiting complaints about campus facilities still using the manual system, namely by making a letter of complaint then sent to BSFU for follow-up. Complaints in this way can make incoming complaint reports stack up, making it difficult for BSFU to determine which complaints should be dealt with first, which can slow down the complaints settlement process because the complaints process is long running. In the development of the system, this research uses the waterfall method. At the coding stage using SAW method as a method of prioritize the improvement of incoming complaints with the criteria that have been set, namely: the level of interest of complaint complaints, the room/ place complained, the scope of the Affected User with incoming complaints and the order of entry of complaints. Based on the black box testing results, the functionality of this application is already as expected. The result of UAT calculation is obtained 85% result that describes the application is well received by the User}
		}