@thesis{thesis,
		author={0803091015   Erwin Malau},
		title ={THE FACTORS INFLUENCE QUALITY SERVICE TO 
RESPESCT SATISFIED CONSUMERS SPEEDY TO 
COMPANY  PT. TELKOM LAMPUNG},
		year={2012},
		url={http://digilib.unila.ac.id/9437/},
		abstract={}
		}