@thesis{thesis,
		author={Aprilia  Friska Putri},
		title ={Penyusunan Standar Operasional Prosedur Penjualan Tiket Pada Wisata
Sumber Gempong Trawas},
		year={2023},
		url={http://eprints.perbanas.ac.id/11517/},
		abstract={In managing the tourism industry, human resources play an important role in realizing the success of an organization. In achieving effective and efficient tourism management, namely through the implementation of standard operating procedures during the operational process. On the Sumber Gempong tour, there are several obstacles to ticket sales, including the inaccuracy of employees when checking visitors and deficiencies when counting the number of visitors. This study aims to compile standard operating procedures in the implementation of employee work in ticket sales at the Sumber Gempong tourist spot. The preparation of process SOPs is important for organizing and carrying out certain tasks or processes in an 
organization. The method used in this research is a qualitative descriptive approach. Data obtained through observation techniques, interviews, and documentation. Researchers will make standard operating procedures in the form of steps or work processes in the ticket sales section. The results of this research will make it easier for employees to know their duties and responsibilities.}
		}