@thesis{thesis,
		author={JOELIANTO  EDY},
		title ={KEPUASAN NASABAH ATAS PENGGUNAAN TEKNOLOGI SELF
SERVICE TERMINAL (ATM NON TUNAI) PADA BANK CIMB NIAGA
SURABAYA},
		year={2015},
		url={http://eprints.perbanas.ac.id/1661/},
		abstract={The purpose of this research aimed to identify the general characteristics of customers, to
analyze the factors affecting customer satisfaction on non-cash-based technology service,
to measure the level of customers satisfaction and loyalty, to analyze the influence of
customers satisfaction and loyalty, and to formulate managerial implications associated
with increased service quality at Bank CIMB Niaga branch of Surabaya. The result of the
research showed that interaction provided in the website of Bank CIMB Niaga branch of
Surabaya is the most influential due to ease of use in the non-cash bank transaction with
respect to information quality and the timely information delivery is the most attractive for
the customers.
Keywords : Bank CIMB Niaga, Non-Cash-Based echnology Service, Customer
Satisfaction, and Customer Loyalty}
		}