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@thesis{thesis,
author={Claudia Sindi},
title ={Keterbatasan Sumber Daya Manusia dalam Melayani Kegiatan Pemanduan di PT. Pelindo (Persero) Regional 1 Cabang Batam},
year={2022},
url={http://eprints.polbeng.ac.id/6908/},
abstract={This final project aims to determine the limitations of human resource guides in
scouting activities at PT. Pelindo Persero regional I Batam branch. The
formulation of the problem is whether scientific guidance is adequate in order to
improve services at PT. Pelindo Persero regional I batam branch, and what
causes scouting activities to experience a shortage of human resources at PT.
Pelindo Persero regional batam branch, how are the efforts provided by scout
services to improve services at PT. Pelindo Persero regional I batam branch
where this research was conducted at the company PT. Samudra shipping
agency conducted from March to July 2022. The method used is a qualitative
method, in this case the author collects data using data collection methods
including observation, documentation and interviews. The result of this research
is the lack of personnel at Pt. Pelindo persero I batam branch so that it can
hamper the performance of scouts and with the addition of scout personnel the
pilotage process can run smoothly, the lack of infrastructure at Pt pelindo
persero Batam branch also hampers the scouting activities of ships while the
addition of infrastructure facilities for assistive devices can make the process of
scouting activities run smoothly. smooth and lack of experience of scout
personnel in overcoming the shortage of service activities at PT Pelindo, it is
better if the application of the zero waiting time system is used as an increase in
the satisfaction of service activities for guiding activities}
}