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@thesis{thesis,
author={Bahjatil Maufuuroh Hadiyyatul},
title ={ANALISIS ANTRIAN PENUMPANG DI COUNTER CHECK-IN DAN IMIGRASI BANDAR UDARA SOEKARNO-HATTA},
year={2023},
url={http://eprints.stta.ac.id/1068/},
abstract={As the movement of passengers at the airport increases, passenger service
must be optimized so that there are no queues of passengers at the airport. With
advances in technology, the accumulation of passenger queues can be minimized
by using queue calculations using arena software to model the movements and
queues that occur at airports. Arena Software is one of the modeling software used
to build continuous models. With this passenger movement modeling, the author
can find out the number of queues that occur at the check-in counters for Garuda
Indonesia, Citilink, China airlines, Malaysia airlines, Singapore airlines and
immigration at arrivals and departures. The longest queue occurred at the Malaysia
airline check-in counter with a queue length of 8.21 minutes with a queue of 4
passengers while the fastest queue occurred at immigration arrivals with a queue
length of 1.04 with a queue of 1 passenger.}
}