@thesis{thesis,
		author={Aditia Khafliyani  Fia},
		title ={ANALISIS KEPUASAN MASYARAKAT TERHADAP PEMANFAATAN SISTEM 
PENDAFTARAN ONLINE APLIKASI MOBILE JKN DI KANTOR BPJS
WONOGIRI},
		year={2023},
		url={http://eprints.ukh.ac.id/id/eprint/5183/},
		abstract={The JKN mobile application is a digital-based face-to-face service, the latest innovation 
from BPJS Kesehatan to facilitate online registration, make it easier to access information 
related to participation data, bill participant contributions, get facility services and the 
public can easily submit suggestions and complaints and the application can be 
downloaded via google playstore. The purpose of this study was to determine public 
satisfaction with the use of the JKN mobile application online registration system at BPJS 
Wonogiri Regency. This research is a quantitative research using the servqual (Service 
Quality) method. The result of this study is the average gap value of the overall 
dimensions of 0.02. In the Reliability dimension the overall attribute gap value is -0.01, 
the Responsiveness dimension the overall attribute gap value is 0.02, the Assurance 
dimension the overall attribute gap value is -0.01, the Empathy dimension (emphaty) the 
overall attribute gap value is 0.04 and then in the Physical Evidence dimension 
(tangibles) the overall attribute gap value is 0.03. The conclusion of the results of this 
study is that the performance given to the JKN mobile application at BPJS Wonogiri 
Regency as a whole users are satisfied with the performance of the online registration 
system on the JKN mobile application.
Keywords: mobile jkn, satisfaction, utilization, service quality (servqual)}
		}