@thesis{thesis,
		author={Calista  Cindy},
		title ={Pengaruh Total Quality Management, Sistem Penghargaan dna Ketidakpastian Lingkungan Terhadap Kinerja Manajerial Pada Hotel, Restoran dan Cafe di Kota Palembang},
		year={2022},
		url={http://eprints.ukmc.ac.id/7332/},
		abstract={This study aims to determine the effect of total quality management, reward systems and environmental uncertainty on managerial performance by focusing on hotels, restaurants and cafes in the city of Palembang. The period in this research is 2021-2022. The population in this study are hotels, restaurants and cafes in the city of Palembang. The sampling technique used was purposive sampling method and obtained 30 companies with a total  of 62 samples. The analytical tool used in this study was the multiple linear regression analysis. The results of this study indicate that total quality management and reward systems have no effect on managerial performance and environmental uncertainty has a positive effect on managerial performance.

Keywords: Total Quality Management, Reward System, Environmental Uncertainty, Managerial Performance.}
		}