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@thesis{thesis,
author={Elya Rosida},
title ={KUALITAS PELAYANAN PUBLIK DIKANTOR KECAMATAN BANJARMASIN TIMUR KOTA BANJARMASIN},
year={2020},
url={http://eprints.uniska-bjm.ac.id/3442/},
abstract={Tujuan penelitian untuk mengetahui gambaran pelaksanaan Kualitas Pelayanan Publik di Kantor Kecamatan Banjarmasin Timur beserta faktor penghambatnya dan upaya mengatasinya. Metode penelitian menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif kualitatif. Data dikumpulkan dengan wawancara mendalam, observasi dan dokumentasi kepada orang informan. Sampel ditentukan dengan menggunakan teknik observasi. Analisis data menggunakan reduksi data dan penyajian data. Hasil penelitian menunjukan bahwa Kualitas Pelayan Publik di Kantor Kecamatan Banjarmasin Timur Kota Banjarmasin sudah diterapkan dimensi Tangible, Reliability, Responsiviness, Assurance dan Emphaty beserta indikatornya.
Abstract: The purpose of this study was to determine the description of the implementation of Public Service Quality in the East Banjarmasin District Office along with its in hibiting factors and effort to overcome them. The research method uses a qualitative approach to the type of descriptive qualitative research. Data collected by in-depth interviews, observation and documentation to informants. The sample is determined using observation techniques. Data analysis uses data reduction and data presentation. The result showed that the Quality of Public Services at the Banjarmasin East Subdistrict Office in Banjarmasin City has been applied Tangible, Reliability, Responsiviness, Assurance and Emphaty dimensions along with its indicators. However, there are several barriers to indicators that are not yet in accordance with the wishes of the service user community, including the factor of lack of files or data service users. Effort to overcome obstacles that occur in the East Banjarmasin District Office is to provide a more detailed explanation of service users to avoid errors or lack of files when submitting a request at the East Banjarmasin District Office.}
}