@thesis{thesis,
		author={Setiyani  Desi},
		title ={ANALISIS HUBUNGAN KUALITAS PELAYANAN PRIMA DENGAN KEPUASAN PASIEN JKN-KIS DI PUSKESMAS BERUNTUNG RAYA 
TAHUN 2020},
		year={2021},
		url={http://eprints.uniska-bjm.ac.id/5197/},
		abstract={Kualitas pelayanan adalah unsur penting dalam jasa pelayanan kesehatan. Kualitas pelayanan kesehatan harus sesuai dengan standar dan pemanfaatan sumber daya secara wajar, efisien, efektif. Kepuasan pasien dalam menilai mutu atau pelayanan yang baik, dan merupakan pengukuran penting yang mendasar bagi mutu pelayanan. Tujuan penelitian untuk mengetahui hubungan kualitas pelayanan prima dengan kepuasan pasien JKN-KIS di Puskesmas Beruntung Raya tahun 2020. Penelitian ini merupakan penelitian analitik dengan pendekatan cross sectional. Populasi adalah seluruh pasien peserta JKN yang datang berobat di Wilayah Kerja Puskesmas Beruntung Raya pada bulan Januari-Desember tahun 2019 sebanyak 6.719 orang dengan teknik pengambilan sampel secara accindental sampling sebanyak 99 responden. Instrument penelitian menggunakan kuesioner dan analisis data dengan chi square. Berdasarkan hasil penelitian kepuasan pasien JKN-KIS sebagian besar puas sebesar 58 responden (58,6%), kualitas pelayanan prima pada pasien JKN-KIS sebagian besar baik sebesar 70 responden (70,7%) dan ada hubungan kualitas pelayanan prima dengan kepuasan pasien JKN-KIS di Puskesmas Beruntung Raya tahun 2020 dengan p value (0,001)<? (0,05). Diharapkan puskesmas dapat memberikan penghargaan bagi petugas berprestasi dan petugas yang menerapkan pelayanan prima bagi pasien serta evaluasi pelayanan setiap 3 bulan sekali. 






Quality of service is an important element in health care services. The quality of health services must be in accordance with standards and the utilization of resources is reasonable, efficient and effective. Patient satisfaction in assessing quality or good service, and is an important measure that is fundamental to the quality of service. The research objective was to determine the relationship between excellent service quality and JKN-KIS patient satisfaction at the Beruntung Raya Health Center in 2020. This study was an analytical study with a cross sectional approach. The population was all JKN participant patients who came for treatment at the work area public health center of Beruntung Raya January-December 2019 as many as 6,719 people with accindental sampling technique of 99 respondents. The research instrument used a questionnaire and data analysis with chi square. Based on the results of the research, the satisfaction of JKN-KIS patients was mostly satisfied by 58 respondents (58.6%), the excellent service quality for JKN-KIS patients was mostly good by 70 respondents (70.7%) and there was a relationship between excellent service quality and patient satisfaction. JKN-KIS at public health center of Beruntung Raya in 2020 with p value (0.001) <? (0.05). It is hoped that the puskesmas can give awards for outstanding officers and officers who implement excellent service for patients as well as service evaluations every 3 months.}
		}