@thesis{thesis,
		author={Amalia  Risma},
		title ={measuring service quality of conventional and islamic bank: comparative analysis (Bank Bjb Versus Bank Bjb Syariah)},
		year={2017},
		url={},
		abstract={The purpose of this research is to obtain result of a study on the quality of services delivered by the Bank Bjb in Bandung, to obtain result of study on the quality of service delivered by the Bank Bjb Syariah in Bandung, and to obtain the result of a study differences in the quality of service provided by the Bank Bjb and Bank Bjb Syariah in Bandung. Variable that studied were the quality of service is a good fit between respondent to the bank’s service performance of bank service in the perspective of respondents to the bank’s service performance. Measured service quality consists of five dimensions, the dimensions of tangible, reliability, responsiveness, assurance, and empathy. Research method used is descriptive method with survey approach, where this method uses a sample from one population and uses a questionnaire as a means of collecting data and data types used are the primary data obtained through questionnaire and the results of literature study related to this research topic. This research uses the validity and reliability tests, different test one sample and test two different sample pairs.}
		}