@thesis{thesis, author={Apriliani Fitri}, title ={Pengaruh Bauran Pemasaran Non-Tradisional (People, Process, Physical Evidence) Terhadap Kepuasan Pelanggan}, year={2017}, url={SM;00036}, abstract={Fitri Apriliani - NPM : A10110158 ; Pembimbing : Teguh Iman Basuki, S. Kom.,M.M.} }