@thesis{thesis,
		author={Jendra  I Wayan and Murni  Ni Gst Nym Suci and Queen  Angely},
		title ={Handling Vip Hilton Honors Gold Member Check-In by Guest Relation Officer at Conrad Bali Resort and Spa},
		year={2022},
		url={http://repository.pnb.ac.id/1219/},
		abstract={The procedure for handling check-in for VIP guests becomes different at Conrad Bali Resort and Spa. Conrad Bali has a hospitality desk for Hilton Honors Gold members so the guest will not wait too long. GRO will give personalized service to the gold member and explain the benefits of the gold member. GRO will ensure all procedures are followed up flawlessly and beyond guest expectations.}
		}