@thesis{thesis,
		author={Hartajianto  Steven},
		title ={Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan PT. Haryono Tours   Travel Kantor Pusat di Surabaya},
		year={2005},
		url={http://repository.ubaya.ac.id/7521/},
		abstract={}
		}