@thesis{thesis,
		author={Gustaman  Ivan},
		title ={Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan Ah Yat Abalone Sea Food Restaurant di M.H. Thamrin Surabaya},
		year={2005},
		url={http://repository.ubaya.ac.id/8357/},
		abstract={}
		}