@thesis{thesis,
		author={Hariyanto  Hendra},
		title ={Pengaruh Kepuasan Pelanggan terhadap Loyalitas Pelanggan Obat Flu Merek Mixagrip di Surabaya},
		year={2005},
		url={http://repository.ubaya.ac.id/8378/},
		abstract={}
		}