@thesis{thesis,
		author={Soegianto  Yuniwati},
		title ={Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan Restoran Hachi Hachi Bistro di Citraraya, Surabaya},
		year={2005},
		url={http://repository.ubaya.ac.id/8406/},
		abstract={}
		}