@thesis{thesis,
		author={Soehartojo  Hilda Silvia},
		title ={Pengaruh Relationship Marketing terhadap Loyalitas Pelanggan PT Adira Dinamika Mobilindo Isuzu, Kertajaya, Surabaya},
		year={2004},
		url={http://repository.ubaya.ac.id/8866/},
		abstract={}
		}