@thesis{thesis,
		author={Lissan  Elsye },
		title ={Pengaruh Relationship Marketing terhadap Customer Satisfaction pada Penjualan Toyota Kijang di PT Astra International Tbk - Toyota Sales Operation (Auto 2000) Cabang Ahmad Yani Surabaya},
		year={2004},
		url={http://repository.ubaya.ac.id/9099/},
		abstract={}
		}