@thesis{thesis,
		author={Ayu Dina Amalia  -},
		title ={TINJAUAN OPERASIONAL CUSTOMER SERVICE (PNC2)
PADA PT. BANKNEGARA INDONESIA(PERSERO), Tbk.
KANTOR CABANG MELAWAI RAYA},
		year={2016},
		url={http://repository.upnvj.ac.id/963/},
		abstract={}
		}