Perancangan Sistem Informasi Helpdesk Ticketing Berbasis Website Pada PT. Waskita Karya (Persero) Tbk
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Institusion
Institut Teknologi Perusahaan Listrik Negara
Author
Sihotang, Tongam Maja
Siswipraptini, Puji Catur
Suliyanti, Widya Nita
Siswipraptini, Puji Catur
Suliyanti, Widya Nita
Subject
Teknik Informatika
Datestamp
2022-09-23 02:23:58
Abstract :
PT. Waskita Karya (Persero) Tbk. is a company engaged in construction, engineering, investment, infrastructure and realty. In carrying out the business process of the company, depending on the performance of employees and absolutely supported by computer devices. The problems associated with computers or information technology is handled by the IT departement. PT Waskita Karya doesn?t yet have a good record system of interruptions or complaints in the IT scope. Recording of complaints is still manual, so that a report on the handling of complaints and has not been systematic. So to simplify the IT department to manage the problems that come up, it needs a system that can handle those problems. This web-based information system, accessible through localhost of each employee. In this paper the authors research methodology applied is the Waterfall method. In designing the system, the author uses UML (Unified Model Language) as a design in creating this web-based information system. With this system, it is expected to assist employees in submitting their complaints and also assist the IT department in managing the complaints. Application testing using black box method to determine whether the system is functioning properly.
PT. Waskita Karya (Persero) Tbk. is a company engaged in construction, engineering, investment, infrastructure and realty. In carrying out the business process of the company, depending on the performance of employees and absolutely supported by computer devices. The problems associated with computers or information technology is handled by the IT departement. PT Waskita Karya doesn?t yet have a good record system of interruptions or complaints in the IT scope. Recording of complaints is still manual, so that a report on the handling of complaints and has not been systematic. So to simplify the IT department to manage the problems that come up, it needs a system that can handle those problems. This web-based information system, accessible through localhost of each employee. In this paper the authors research methodology applied is the Waterfall method. In designing the system, the author uses UML (Unified Model Language) as a design in creating this web-based information system. With this system, it is expected to assist employees in submitting their complaints and also assist the IT department in managing the complaints. Application testing using black box method to determine whether the system is functioning properly.
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