SISTEM PENDUKUNG KEPUTUSAN PENANGANAN KOMPLAIN KARYAWAN DENGAN METODE VECTOR SPACE MODEL (VSM) DI EMPLOYEE SERVICE PT.GARUDA INDONESIA (Persero, Tbk)
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Institusion
Institut Teknologi Perusahaan Listrik Negara
Author
ERMAN, AMELIA MUSTIKA
Djamain, Yasni
Agtriadi, Herman Bedi
Djamain, Yasni
Agtriadi, Herman Bedi
Subject
Teknik Informatika
Datestamp
2022-09-22 07:18:16
Abstract :
This study discusses the classification to decide on handling of employee complaints ini PT. Garuda Indonesia Garuda City Center Office Area SoekarnoHatta Airport using Vector Space Model (VSM) method. Handling of employee complaints conducted by staff employee. But sometimes is there some mistakes taken by them to handling complaints, thus making employees wait for too long. And this also makes the staff in the Employee Service confuse replying every complaint that comes every day, because the complaints is sending by email. Therefore, text mining analysis is needed in the handling of employee complaints. One important important activity in text mining is the classification or category of text. The text classification used is the Vector Space Model (VSM) method by processing data training (Document) and data testing (Query). The data will be classified according to the complaint level category determined by PT.Garuda Indonesia. Data will be categorized into 5 classes including Visa and Passport (d1), Finance (d2), Insurance (d3), Diploma and Certificate (d4), Flying Restitution (d5). In this research will be produced level of accuracy by automatic detection, and the result show that this research give a good result in doing process of handling of complain of employees in PT.Garuda Indonesia.
This study discusses the classification to decide on handling of employee complaints ini PT. Garuda Indonesia Garuda City Center Office Area SoekarnoHatta Airport using Vector Space Model (VSM) method. Handling of employee complaints conducted by staff employee. But sometimes is there some mistakes taken by them to handling complaints, thus making employees wait for too long. And this also makes the staff in the Employee Service confuse replying every complaint that comes every day, because the complaints is sending by email. Therefore, text mining analysis is needed in the handling of employee complaints. One important important activity in text mining is the classification or category of text. The text classification used is the Vector Space Model (VSM) method by processing data training (Document) and data testing (Query). The data will be classified according to the complaint level category determined by PT.Garuda Indonesia. Data will be categorized into 5 classes including Visa and Passport (d1), Finance (d2), Insurance (d3), Diploma and Certificate (d4), Flying Restitution (d5). In this research will be produced level of accuracy by automatic detection, and the result show that this research give a good result in doing process of handling of complain of employees in PT.Garuda Indonesia.
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