IMPLEMENTASI VECTOR SPACE MODEL PADA APLIKASI ANALISA SENTIMEN KEPUASAN PENGGUNA KERETA LISTRIK JABODETABEK BERDASARKAN MEDIA TWITTER
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Institusion
Institut Teknologi Perusahaan Listrik Negara
Author
FADHLIL, LUTHFI
Arianto, Rakhmat
Asri, Yessy
Arianto, Rakhmat
Asri, Yessy
Subject
Teknik Informatika
Datestamp
2022-09-22 07:16:10
Abstract :
A media is needed to show the results of the calculation of the sentiment analysis of public opinion about how much satisfaction of consumer about Jabodetabek?s electric train services, thus generating information data that is worth the percentage of customer satisfaction. In this study, the text mining method was used to collect public comment data on twitter media about the quality of Jabodetabek?s electric train services. To analyze the sentiments contained in a public opinion that has been collected from the twitter media, the Vector Space Model algorithm is used to classify the community comment data that has been collected. So as to produce data and comparison to the quality of service of Jabodetabek?s electric trains.
A media is needed to show the results of the calculation of the sentiment analysis of public opinion about how much satisfaction of consumer about Jabodetabek?s electric train services, thus generating information data that is worth the percentage of customer satisfaction. In this study, the text mining method was used to collect public comment data on twitter media about the quality of Jabodetabek?s electric train services. To analyze the sentiments contained in a public opinion that has been collected from the twitter media, the Vector Space Model algorithm is used to classify the community comment data that has been collected. So as to produce data and comparison to the quality of service of Jabodetabek?s electric trains.
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