IMPLEMENTASI FUZZY–SERVICE QUALITY TERHADAP TINGKAT KEPUASAN PELAYANAN PUSKESMAS PETARUKAN
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Institusion
Institut Teknologi Perusahaan Listrik Negara
Author
SELVIANY, SAVIRA
Siswipraptini, Puji Catur
Karmila, sely
Siswipraptini, Puji Catur
Karmila, sely
Subject
Teknik Informatika
Datestamp
2022-09-20 03:50:48
Abstract :
Patient satisfaction with health services is very important to note, because patient satisfaction can describe the quality of service at the health service place because this can be used as evaluation material for improvement and improvement of the quality of health service performance in the future. The problem that will be discussed in this study is how the Puskesmas provides services to patients, such as adequate health facilities, good administrative services and other facility services, in order to provide useful input for the Puskesmas in order to provide satisfactory service to patients, and prevent patients from getting sick. from dissatisfaction with the services provided by Petarukan Health Center. At Petarukan Health Center, the level of patient satisfaction with health services has not been measured and administered properly because in measuring the level of service satisfaction they still use questionnaires in paper form or have not been computerized so that the results are still less effective and the questionnaire processing process takes a long time or is inefficient. The purpose of this study was to compare expectations and reality on the quality of health services at the Puskesmas, whether the reality received was in accordance with the expectations desired by the patient. Based on the results of calculations in the implementation of fuzzy service quality on the level of service satisfaction at the Petarukan Health Center with the Mean Absolute Percentage Error (MAPE) test, it obtained an accuracy value of 99.93%.
Patient satisfaction with health services is very important to note, because patient satisfaction can describe the quality of service at the health service place because this can be used as evaluation material for improvement and improvement of the quality of health service performance in the future. The problem that will be discussed in this study is how the Puskesmas provides services to patients, such as adequate health facilities, good administrative services and other facility services, in order to provide useful input for the Puskesmas in order to provide satisfactory service to patients, and prevent patients from getting sick. from dissatisfaction with the services provided by Petarukan Health Center. At Petarukan Health Center, the level of patient satisfaction with health services has not been measured and administered properly because in measuring the level of service satisfaction they still use questionnaires in paper form or have not been computerized so that the results are still less effective and the questionnaire processing process takes a long time or is inefficient. The purpose of this study was to compare expectations and reality on the quality of health services at the Puskesmas, whether the reality received was in accordance with the expectations desired by the patient. Based on the results of calculations in the implementation of fuzzy service quality on the level of service satisfaction at the Petarukan Health Center with the Mean Absolute Percentage Error (MAPE) test, it obtained an accuracy value of 99.93%.
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