SISTEM PENDUKUNG KEPUTUSAN UNTUK MENENTUKAN KUALITAS PELAYANAN COFFEE SHOP DI KOTA DEPOK MENGGUNAKAN METODE AHP
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Institusion
Institut Teknologi Perusahaan Listrik Negara
Author
WICAKSANA, EL AZIZ GALIH
Wulandari, Dewi Arianti
Agtriadi, Herman Bedi
Wulandari, Dewi Arianti
Agtriadi, Herman Bedi
Subject
Teknik Informatika
Datestamp
2022-09-20 03:07:07
Abstract :
In improving the quality of services performed by the owner cofe shop needed assessment of the customer which is very limited in getting the assessment of the customer. In addition, the owner of difficulty also measure the quality of service because it is different with the physical product. Therefore in this study, conducted penelitiam memggunakan decision system by using the method of Analytical Hierarchy Process (AHP) and then collect the data menu and facilities that are already available then will be compiled by means of weighting the criteria, which will then produce results of the highest value of the determination of the weights of the menu and the existing facilities in the coffeeshop in order to determine the quality of service to the coffee Shop in the City of Depok. In the study the results obtained kritertia of an alternative and the value of each coffee shop and performed the ranking. Results showed that the Nako Depok has the highest score with the score 0.341991355 to shortlisted in the best quality of service expected of the consumers. And the second rank is Louis coffee with a score of 0,21338, third cawan coffee with a score of 0.16079, serangkai kopi with score 0.1577, and the last house raga coffee with a score 0.12614. And for the priority of the best kriteria namely employees have the knowledge to answer customer questions with value, next to build this website is PHP, and MySQL as the database.
In improving the quality of services performed by the owner cofe shop needed assessment of the customer which is very limited in getting the assessment of the customer. In addition, the owner of difficulty also measure the quality of service because it is different with the physical product. Therefore in this study, conducted penelitiam memggunakan decision system by using the method of Analytical Hierarchy Process (AHP) and then collect the data menu and facilities that are already available then will be compiled by means of weighting the criteria, which will then produce results of the highest value of the determination of the weights of the menu and the existing facilities in the coffeeshop in order to determine the quality of service to the coffee Shop in the City of Depok. In the study the results obtained kritertia of an alternative and the value of each coffee shop and performed the ranking. Results showed that the Nako Depok has the highest score with the score 0.341991355 to shortlisted in the best quality of service expected of the consumers. And the second rank is Louis coffee with a score of 0,21338, third cawan coffee with a score of 0.16079, serangkai kopi with score 0.1577, and the last house raga coffee with a score 0.12614. And for the priority of the best kriteria namely employees have the knowledge to answer customer questions with value, next to build this website is PHP, and MySQL as the database.
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