Abstract :
The purpose of?BPJS? Health Care establishment is aligned in article 3 Laws Number 24 year 2011 about Social Health Security Agency to actualize the social security distribution as one of the needs of basic decent living for its members and/or their families. One of the ?BPJS? Health Care members is PT. Propan Raya?s employees. Since ?BPJS? was applied last 1st January 2014, PT. Propan Raya?s employees have used this social health security program. Nevertheless, there is obstacle in the ?BPJS? Health Care implementation. Most PT. Propan Raya?s employees complaint that there is problem in the service provided by ?FKTP? (First Level Health Facility) and ?FKRTL? (Advanced Level Health Facility Referral) in the right health insurance services. Constraints health services is not in accordance with the establishment of objective ?BPJS? health care. With the registration of employees in ?BPJS? health care program, then it should employees and members of their families are entitled to a decent health insurance services.