PELAKSANAAN SERVICE EXCELLENT OLEH CUSTOMER
SERVICE PADA BANK RAKYAT INDONESIA
KANTOR KAS KODAM SURABAYA
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Institusion
Sekolah Tinggi Ilmu Ekonomi Perbanas Surabaya
Author
DEWI, EVI KURNIAWATI
Subject
332.17 - BANKING SERVICES
Datestamp
2017-05-09 04:49:19
Abstract :
Role of Customer Service is very important because it influences on service and customer satisfaction are closely related , the service provides an impetus to the customer to establish a strong bond with the bank , such a bond is in the long term allows the company to understand carefully the expectations of our customers and their needs . Bank also provide a variety of ways to make the effort or Customer Service to work and serve customers well . Efforts are made in order to improve the performance of Customer Service . The effect of excellent service (Service Excellent) to the increase in customer satisfaction is the influence which the bank assesses whether good or bad . In excellent service Customer Service also encountered resistance and Customer Service should be able to resolve these obstacles. Keywords : Customer, Customer Service, Satisfaction, Service Excellent
Role of Customer Service is very important because it influences on service and customer satisfaction are closely related , the service provides an impetus to the customer to establish a strong bond with the bank , such a bond is in the long term allows the company to understand carefully the expectations of our customers and their needs . Bank also provide a variety of ways to make the effort or Customer Service to work and serve customers well . Efforts are made in order to improve the performance of Customer Service . The effect of excellent service (Service Excellent) to the increase in customer satisfaction is the influence which the bank assesses whether good or bad . In excellent service Customer Service also encountered resistance and Customer Service should be able to resolve these obstacles. Keywords : Customer, Customer Service, Satisfaction, Service Excellent
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