Pengaruh Persepsi Manfaat, Kemudian Penggunaan Dan Kreadibilitas Terhadap Niat Menggunakan Kembali Melalui Sikap Penggunaan Pada BPJS Ketenagakerjaan
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Institusion
Sekolah Tinggi Ilmu Ekonomi Perbanas Surabaya
Author
Fitriyanto, Agus Dwi
Subject
360 - SOCIAL PROBLEMS & SERVICES; ASSOCIATIONS
Datestamp
2024-01-19 07:41:08
Abstract :
BPJS Ketenagakerjaan as a public legal entity that has the main task in providing protection and assurance for workers in Indonesia, as well as being a facilitator of service needs between workers and companies (employers). The importance of the role and function of protection and assurance does not necessarily make the company (employer) include its workers in the 4 main programs initiated by the government through BPJS Ketenagakerjaan. The realization of participation in 2018 is far from the target set. This phenomenon allegedly emerged as a result of low awareness, which is reflected in the perceptions and attitudes of workers which results in a low intention to utilize BPJS ketenagakerjaan facilities. By using a quantitative descriptive approach through SEM (Structural Equation Modeling) analysis, it can be concluded that perceived benefits, perceived ease of use, and perceived credibility influence the attitudes of workers, and ultimately affect the interests of workers.
BPJS Ketenagakerjaan as a public legal entity that has the main task in providing protection and assurance for workers in Indonesia, as well as being a facilitator of service needs between workers and companies (employers). The importance of the role and function of protection and assurance does not necessarily make the company (employer) include its workers in the 4 main programs initiated by the government through BPJS Ketenagakerjaan. The realization of participation in 2018 is far from the target set. This phenomenon allegedly emerged as a result of low awareness, which is reflected in the perceptions and attitudes of workers which results in a low intention to utilize BPJS ketenagakerjaan facilities. By using a quantitative descriptive approach through SEM (Structural Equation Modeling) analysis, it can be concluded that perceived benefits, perceived ease of use, and perceived credibility influence the attitudes of workers, and ultimately affect the interests of workers.
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