PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP KINERJA KARYAWAN PADA BANK TABUNGAN NEGARA (PERSERO) TBK KANTOR CABANG SURABAYA BUKIT DARMO
Total View This Week0
Total View This Week0
Institusion
Sekolah Tinggi Ilmu Ekonomi Perbanas Surabaya
Author
WIHENDRA, NUARSA
Subject
658.151 1 - MANAGEMENT ACCOUNTING
Datestamp
2017-07-04 01:26:54
Abstract :
The development of society knowledge is getting selective in choosing a bank, that is a bank that able to give high quality financial service for business and personal. Service or product quality is an important thing that must receive more attention from the company. Measurement can be done by implementing Total Quality Management. The purpose of this research is analyzing the influence of Total Quality Management on Employee Performance at Bank Tabungan Negara (Limited) Tbk, at Branch Office of Surabaya Bukit Darmo. In this research, there are five independent variables, those are: employee involvement, focus on customers, awarding system, commitment on quality and continuous improvement and employee performance as dependent variable. This research is done in Regency of PT. Bank BTN at Branch Office of Surabaya Bukit Darmo, through questionnaire distribution to 84 employees, with complete enumeration sample collection technique. Analysis tools that being used is SPSS 16 with Multiple Linear Test. The result of the research is different from previous research, in which employee involvement, focus on customers, commitment to quality and continuous improvement do not influence Employee Performance. Meanwhile, appreciation system with significance score 0.003 influence Employee Performance. Keywords : Employee Involvement, Focus on Customers, Awarding System, Commitment to Quality, Continuous Improvement and Employee Performance
The development of society knowledge is getting selective in choosing a bank, that is a bank that able to give high quality financial service for business and personal. Service or product quality is an important thing that must receive more attention from the company. Measurement can be done by implementing Total Quality Management. The purpose of this research is analyzing the influence of Total Quality Management on Employee Performance at Bank Tabungan Negara (Limited) Tbk, at Branch Office of Surabaya Bukit Darmo. In this research, there are five independent variables, those are: employee involvement, focus on customers, awarding system, commitment on quality and continuous improvement and employee performance as dependent variable. This research is done in Regency of PT. Bank BTN at Branch Office of Surabaya Bukit Darmo, through questionnaire distribution to 84 employees, with complete enumeration sample collection technique. Analysis tools that being used is SPSS 16 with Multiple Linear Test. The result of the research is different from previous research, in which employee involvement, focus on customers, commitment to quality and continuous improvement do not influence Employee Performance. Meanwhile, appreciation system with significance score 0.003 influence Employee Performance. Keywords : Employee Involvement, Focus on Customers, Awarding System, Commitment to Quality, Continuous Improvement and Employee Performance
Download
book
BibTex
Latex, Jabref
cloud_download
Original Resource
url resource Institution
