Pengaruh Total Quality Management Terhadap Kinerja Manajerial Dengan Sistem Pengukuran Kinerja, Sistem Reward Dan Komitmen Organisasi Sebagai Variabel Moderasi
Total View This Week0
Total View This Week0
Institusion
Universitas Katolik Musi Charitas
Author
Wulandari, Monica Nita
Subject
H Social Sciences (General)
Datestamp
2019-05-28 10:50:53
Abstract :
This study aims to examine the effect of total quality management implementation on managerial performance with the performance measurement system, reward system, and organizational commitment as a moderating variable. The population of this study is a managers in hospitality service companies in the city of Palembang. The sample used are mid level managers who work at the company star hospitality services 3, 4, and 5. Testing the hypothesis using multiple regression analysis method with the help of SPSS Ver. 17.0. The test result showed that the first hypothesis (H1) which states that the effect of total quality management implementation on managerial performance with the performance measurement system as moderating variable, accepted. The second hypothesis (H2) which states that the effect of total quality management implementation on managerial performance with the reward system as moderating variable, rejected. And the third hypothesis (H3) which states the total quality implementation on managerial performance with organizational commitment as moderating variable, rejected.
This study aims to examine the effect of total quality management implementation on managerial performance with the performance measurement system, reward system, and organizational commitment as a moderating variable. The population of this study is a managers in hospitality service companies in the city of Palembang. The sample used are mid level managers who work at the company star hospitality services 3, 4, and 5. Testing the hypothesis using multiple regression analysis method with the help of SPSS Ver. 17.0. The test result showed that the first hypothesis (H1) which states that the effect of total quality management implementation on managerial performance with the performance measurement system as moderating variable, accepted. The second hypothesis (H2) which states that the effect of total quality management implementation on managerial performance with the reward system as moderating variable, rejected. And the third hypothesis (H3) which states the total quality implementation on managerial performance with organizational commitment as moderating variable, rejected.
File :
EA-2013-091414-cover.pdf
EA-2013-091414-abstract.pdf
EA-2013-091414-complete.pdf
EA-2013-091414-summary_id.pdf
EA-2013-091414-tableofcontent.pdf
EA-2013-091414-chapter1.pdf
EA-2013-091414-chapter2.pdf
EA-2013-091414-chapter3.pdf
EA-2013-091414-chapter4.pdf
EA-2013-091414-conclusion.pdf
EA-2013-091414-reference.pdf
EA-2013-091414-attachment.pdf
Download
book
BibTex
Latex, Jabref
cloud_download
Original Resource
url resource Institution
