Pengaruh Kepercayaan Pembeli Terhadap Kualitas Pelayanan Jasa Nis Ins Jewelry Saat Pandemi Covid-19
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Institusion

Universitas Katolik Musi Charitas

Author

Julianty, Ivonny

Subject

HB Economic Theory 

Datestamp

2022-02-14 03:30:09 

Abstract :
This study aims to determine the effect of buyer trust on service quality of Nis Ins Jewelry during the Covid-19 pandemic. The data used is primary data. The population in this study are all Nis Ins Jewelry customers who are outside the city and inside the city. The sampling technique used was purposive sampling method and obtained 100 samples that matched the criteria. Hypothesis testing is done by multiple regression analysis. The results of this study indicate that the seller's competence (focus on social media functions), seller predictability, and seller integrity have a positive effect on service quality of Nis Ins Jewelry during the covid-19 pandemic. Keywords: Seller Competence, Seller Predictability, Seller Integrity, ServiceQuality 

File :
EA-2022-1821072-cover.pdf
EA-2022-1821072-abstract.pdf
EA-2022-1821072-complete.pdf
EA-2022-1821072-summary_id.pdf
EA-2022-1821072-tableofcontent.pdf
EA-2022-1821072-chapter1.pdf
EA-2022-1821072-chapter2.pdf
EA-2022-1821072-chapter3.pdf
EA-2022-1821072-chapter4.pdf
EA-2022-1821072-conclusion.pdf
EA-2022-1821072-reference.pdf
EA-2022-1821072-attachment.pdf