KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN
NASABAH PT. BPR MITRA CEMAWIS MANDIRI
CERME-GRESIK
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Institusion
Universitas Muhammadiyah Gresik
Author
MAISYAROH, SRI
Subject
Economic And Business
Datestamp
2019-07-30 12:03:08
Abstract :
This study aims to examine and analyze. Service Quality and Amenities to Coustomer SatisfactionPT.BPR MitraMandiriCemawisCerme-Gresik This study used two independent variables consisting of Service Quality and Amenities to Coustomer Satisfaction variable in the form PT.BPR MitraCemawisMandiriCerme-Gresik. This research was conducted in the District Cerme Gresik. The sample used in this study as many as 100. The sampling technique in this study using accidental sampling. The method used in this research is multiple linear regression analysis. The results of this study indicate that the variable Service Quality and Amenities andCoustomerSatisfactionalways be considered. F-test of 19,872, with sig.0,000<0.05
This study aims to examine and analyze. Service Quality and Amenities to Coustomer SatisfactionPT.BPR MitraMandiriCemawisCerme-Gresik This study used two independent variables consisting of Service Quality and Amenities to Coustomer Satisfaction variable in the form PT.BPR MitraCemawisMandiriCerme-Gresik. This research was conducted in the District Cerme Gresik. The sample used in this study as many as 100. The sampling technique in this study using accidental sampling. The method used in this research is multiple linear regression analysis. The results of this study indicate that the variable Service Quality and Amenities andCoustomerSatisfactionalways be considered. F-test of 19,872, with sig.0,000<0.05
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