RESPONSIVITAS PELAYANAN KEGAWATDARURATAN MELALUI PUBLIC SAFETY CENTER 119 PADA MASA PANDEMI COVID-19
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Institusion
Universitas Muhammadiyah Malang
Author
Margareta, Priska Septiana
Subject
JS Local government Municipal government
Datestamp
2022-12-21 05:54:07
Abstract :
Services in the health sector are very important considering that the territory of Indonesia has a high risk of various natural disasters including earthquakes and volcanic eruptions. Based on these conditions and phenomena require an increase in the quality of health services. The SPGDT 119 Public Service is one of the government's new programs in providing health services, especially in the emergency sector. Magetan Regency is one of the regencies in East Java that already has this 119 Public Safety Center emergency service. This service was formed because the number of emergency cases in Magetan Regency has increased every year. However, since there was a COVID-19 pandemic, emergency services in Magetan Regency have changed, namely as a call center for handling COVID-19 as well as the Task Force for the Acceleration of Handling COVID-19. This study uses a qualitative-descriptive. This study aims to find out how responsive emergency services are through the Public Safety Center 119 during a pandemic. The Public Safety Center 119 service during the pandemic was very good. This can be seen from the officers responding to all incoming calls to the 119 call center, the officers also providing timely service in accordance with the PSC 119 service response time, the officers have also carried out services in accordance with the service SOP as a form of service responsibility, then the officers also provide services to patients according to the emergency service algorithm. In carrying out services during a pandemic, the Public Safety Center 119 also experienced obstacles, one of which was that the referral hospital for COVID-19 patients experienced an overload so that many patients died before being treated by medical personnel. In addition, there are many people in Magetan Regency who do not know about this service, so the Public Safety Center 119 with the Magetan District Health Office must carry out massive outreach regarding this service.
Services in the health sector are very important considering that the territory of Indonesia has a high risk of various natural disasters including earthquakes and volcanic eruptions. Based on these conditions and phenomena require an increase in the quality of health services. The SPGDT 119 Public Service is one of the government's new programs in providing health services, especially in the emergency sector. Magetan Regency is one of the regencies in East Java that already has this 119 Public Safety Center emergency service. This service was formed because the number of emergency cases in Magetan Regency has increased every year. However, since there was a COVID-19 pandemic, emergency services in Magetan Regency have changed, namely as a call center for handling COVID-19 as well as the Task Force for the Acceleration of Handling COVID-19. This study uses a qualitative-descriptive. This study aims to find out how responsive emergency services are through the Public Safety Center 119 during a pandemic. The Public Safety Center 119 service during the pandemic was very good. This can be seen from the officers responding to all incoming calls to the 119 call center, the officers also providing timely service in accordance with the PSC 119 service response time, the officers have also carried out services in accordance with the service SOP as a form of service responsibility, then the officers also provide services to patients according to the emergency service algorithm. In carrying out services during a pandemic, the Public Safety Center 119 also experienced obstacles, one of which was that the referral hospital for COVID-19 patients experienced an overload so that many patients died before being treated by medical personnel. In addition, there are many people in Magetan Regency who do not know about this service, so the Public Safety Center 119 with the Magetan District Health Office must carry out massive outreach regarding this service.
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