Analisis Kepuasan Petugas Dinas Perhubungan Terhadap Kinerja Juru Parkir Tepi Jalan Umum Sebagai Upaya Inovasi Pelayanan Kepada Masyarakat Kabupaten Ponorogo
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Institusion
Universitas Muhammadiyah Ponorogo
Author
Jamalina, Masturin
Subject
HC Economic History and Conditions
Datestamp
2023-03-16 07:54:04
Abstract :
Parking arrangement is one of the problems that arise in the application functions and tasks UPTD Department of Transportation Ponorogo. Judging from the conditions parking is less organized, and still use the body of the road cause congestion, to prevent it then assigned the people to arrange a parking lot on the edge of a public road known as the interpreter parking. This study aims to analyze the satisfaction of officers Department of Transportation on the performance of public roadside parking attendants as service innovation to community Ponorogo. The location of this study is in Ponorogo Regency. The type of research used in this study is descriptive. Qualitative descriptive research is a type of research method required to lift and peel a problem, the study then elaborated in an analysis to obtain conclusions according to the initial purpose. Research by focusing more observation on the object and prioritize assessment research from researchers. The type of data collected in this study is Data Primary, IE data obtained by interview (interview), observation (observation), as well as documentation. Satisfaction provided by the Department of Transportation against the performance of parking attendants in Ponorogo Regency is good enough, it is marked from interviews to informants. Knowledge and ability of parking attendants regarding the functions and duties of the subject is limited so that it is difficult to master with okay. Public roadside parking services need to be improved, especially in terms of parking facilities are ranked last in terms of Service. Innovation services to the community here with regard to clarity and certainty rates parking levy, ticket certainty, clarity of parking signs that can be easily obtained by users of parking services. Innovation efforts can be implemented through e-parking or online parking that will make it easier for people to pay tariffs parking, in this effort is expected to reduce the leakage parking levy and make it easier for Related Agencies to eradicate illegal parking.
Parking arrangement is one of the problems that arise in the application functions and tasks UPTD Department of Transportation Ponorogo. Judging from the conditions parking is less organized, and still use the body of the road cause congestion, to prevent it then assigned the people to arrange a parking lot on the edge of a public road known as the interpreter parking. This study aims to analyze the satisfaction of officers Department of Transportation on the performance of public roadside parking attendants as service innovation to community Ponorogo. The location of this study is in Ponorogo Regency. The type of research used in this study is descriptive. Qualitative descriptive research is a type of research method required to lift and peel a problem, the study then elaborated in an analysis to obtain conclusions according to the initial purpose. Research by focusing more observation on the object and prioritize assessment research from researchers. The type of data collected in this study is Data Primary, IE data obtained by interview (interview), observation (observation), as well as documentation. Satisfaction provided by the Department of Transportation against the performance of parking attendants in Ponorogo Regency is good enough, it is marked from interviews to informants. Knowledge and ability of parking attendants regarding the functions and duties of the subject is limited so that it is difficult to master with okay. Public roadside parking services need to be improved, especially in terms of parking facilities are ranked last in terms of Service. Innovation services to the community here with regard to clarity and certainty rates parking levy, ticket certainty, clarity of parking signs that can be easily obtained by users of parking services. Innovation efforts can be implemented through e-parking or online parking that will make it easier for people to pay tariffs parking, in this effort is expected to reduce the leakage parking levy and make it easier for Related Agencies to eradicate illegal parking.
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