KUALITAS PELAYANAN PERUSAHAAN DAERAH AIR MINUM BARITO KUALA
CABANG ALALAK DALAM PENINGKATAN KEPUASAN MASYARAKAT
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Institusion
Universitas Islam Kalimantan M A B Banjarmasin
Author
Sari, Anita
Subject
H Social Sciences (General)
Datestamp
2023-01-12 01:57:03
Abstract :
Penelitian ini bertujuan untuk mengetahui bagaimana kualitas pelayanan PDAM Barito Kuala Cabang alalak dalam peningkatan kepuasaan masyarakat. Penelitian ini memakai pendekatan deskriptif kualitatif. Teknik pengumpulan data melalui observasi, wawancara dan dokumentasi. Penelitian ini memakai indikator kualitas pelayanan yang terdapat lima indikator yaitu: Tangibles, Reability, Responsiveness, Assurance, dan Emphaty. Hasil penelitian ini menunjukkan bahwa kualitas pelayanan PDAM Batola Cabang Alalak dalam peningkatan kepuasaan masyarakat sudah berjalan dengan baik namun ada beberapa hal yang menjadi faktor penghambat dari kualitas pelayanan tersebut, yaitu faktor pelanggan, dimana pelanggan PDAM Batola Cabang Alalak masih sering melakukan penundaan untuk bayar tagihan air PDAM. This study aims to determine how the service quality of PDAM Barito Kuala Allak Branch in increasing community satisfaction. This research use desciptive qualitative approach. Data collection techniques through observation, interviews and documentation. This study uses service quality indicators which have five indicators, namely: Tangibles, Reability, Responsiveness, Assurance, and Empathy. The results of this study indicate that the service quality of PDAM Batola Alalak Branch in increasing community satisfaction has been going well but there are several things that are inhibiting factors for the quality of the service, namely the customer factor, where customers of PDAM Batola Alalak Branch still often delay paying water bills PDAM.
Penelitian ini bertujuan untuk mengetahui bagaimana kualitas pelayanan PDAM Barito Kuala Cabang alalak dalam peningkatan kepuasaan masyarakat. Penelitian ini memakai pendekatan deskriptif kualitatif. Teknik pengumpulan data melalui observasi, wawancara dan dokumentasi. Penelitian ini memakai indikator kualitas pelayanan yang terdapat lima indikator yaitu: Tangibles, Reability, Responsiveness, Assurance, dan Emphaty. Hasil penelitian ini menunjukkan bahwa kualitas pelayanan PDAM Batola Cabang Alalak dalam peningkatan kepuasaan masyarakat sudah berjalan dengan baik namun ada beberapa hal yang menjadi faktor penghambat dari kualitas pelayanan tersebut, yaitu faktor pelanggan, dimana pelanggan PDAM Batola Cabang Alalak masih sering melakukan penundaan untuk bayar tagihan air PDAM. This study aims to determine how the service quality of PDAM Barito Kuala Allak Branch in increasing community satisfaction. This research use desciptive qualitative approach. Data collection techniques through observation, interviews and documentation. This study uses service quality indicators which have five indicators, namely: Tangibles, Reability, Responsiveness, Assurance, and Empathy. The results of this study indicate that the service quality of PDAM Batola Alalak Branch in increasing community satisfaction has been going well but there are several things that are inhibiting factors for the quality of the service, namely the customer factor, where customers of PDAM Batola Alalak Branch still often delay paying water bills PDAM.
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