PENGARUH KEMAMPUAN MANAJEMEN LURAH DAN KEMAMPUAN
KERJA PEGAWAI KELURAHAN TERHADAP KEPUASAN MASYARAKAT
DALAM PELAYANAN E-KTP KEPADA MASYARAKAT KELURAHAN
SUNGAI MIAI BANJARMASIN
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Institusion
Universitas Islam Kalimantan M A B Banjarmasin
Author
Hidayat, Muhammad
Subject
H Social Sciences (General)
Datestamp
2022-02-24 04:14:09
Abstract :
Tujuan penelitian adalah untuk mengetahui pengaruh kemampuan manajemen Lurah dan kemampuan kerja pegawai terhadap kepuasan masyarakat dalam pelayanan E-KTP di Kelurahan Sungai Miai Banjarmasin. Metode penelitian menggunakan pendekatan kuantitatif dengan jenis penelitian expalanatory research. Data dikumpulkan dengan kuesioner kepada 147 orang responden. Sampel ditentukan dengan menggunakan teknik aksedental random sampling Analisis data menggunakan regresi linear berganda dengan uji t dan uji F. Hasil penelitian menunjukkan Ada pengaruh kemampuan manajemen Lurah terhadap kepuasan masyarakat dalam pelayanan E-KTP di Kelurahan Sungai Miai Banjarmasin. Ada pengaruh kemampuan kerja pegawai terhadap kepuasan masyarakat dalam pelayanan E-KTP di Kelurahan Sungai Miai Banjarmasin. Ada pengaruh kemampuan manajemen Lurah dan kemampuan kerja pegawai terhadap kepuasan masyarakat dalam pelayanan E-KTP di Kelurahan Sungai Miai Banjarmasin. The research objective was to determine the effect of the village head management ability and the work ability of employees on community satisfaction in the E-KTP service in Sungai Miai Village, Banjarmasin. The research method uses a quantitative approach with this type of research expalanatory research. Data were collected by means of a questionnaire to 147 respondents. The sample was determined using accedental random sampling technique. Data analysis used multiple linear regression with t test and F test. The results showed there was an effect of the village head's management ability on community satisfaction in the E-KTP service in Sungai Miai Village, Banjarmasin. There is an effect of employee work ability on community satisfaction in the E-KTP service in Sungai Miai, Banjarmasin. There is an influence of the management ability of the village head and the ability of employees to work on community satisfaction in the E-KTP service in Sungai Miai, Banjarmasin.
Tujuan penelitian adalah untuk mengetahui pengaruh kemampuan manajemen Lurah dan kemampuan kerja pegawai terhadap kepuasan masyarakat dalam pelayanan E-KTP di Kelurahan Sungai Miai Banjarmasin. Metode penelitian menggunakan pendekatan kuantitatif dengan jenis penelitian expalanatory research. Data dikumpulkan dengan kuesioner kepada 147 orang responden. Sampel ditentukan dengan menggunakan teknik aksedental random sampling Analisis data menggunakan regresi linear berganda dengan uji t dan uji F. Hasil penelitian menunjukkan Ada pengaruh kemampuan manajemen Lurah terhadap kepuasan masyarakat dalam pelayanan E-KTP di Kelurahan Sungai Miai Banjarmasin. Ada pengaruh kemampuan kerja pegawai terhadap kepuasan masyarakat dalam pelayanan E-KTP di Kelurahan Sungai Miai Banjarmasin. Ada pengaruh kemampuan manajemen Lurah dan kemampuan kerja pegawai terhadap kepuasan masyarakat dalam pelayanan E-KTP di Kelurahan Sungai Miai Banjarmasin. The research objective was to determine the effect of the village head management ability and the work ability of employees on community satisfaction in the E-KTP service in Sungai Miai Village, Banjarmasin. The research method uses a quantitative approach with this type of research expalanatory research. Data were collected by means of a questionnaire to 147 respondents. The sample was determined using accedental random sampling technique. Data analysis used multiple linear regression with t test and F test. The results showed there was an effect of the village head's management ability on community satisfaction in the E-KTP service in Sungai Miai Village, Banjarmasin. There is an effect of employee work ability on community satisfaction in the E-KTP service in Sungai Miai, Banjarmasin. There is an influence of the management ability of the village head and the ability of employees to work on community satisfaction in the E-KTP service in Sungai Miai, Banjarmasin.
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