HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN RAWAT INAP
DI RSD IDAMAN BANJARBARU 2021
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Institusion
Universitas Islam Kalimantan M A B Banjarmasin
Author
Fatah, Dhoni
Subject
RZ Other systems of medicine
Datestamp
2021-10-26 02:51:53
Abstract :
Standar pelayanan minimal rumah sakit sebagai aturan bagi klinik di Indonesia dalam menjamin penyelenggaraan kesejahteraan. Kekecewaan pasien ditimbulkan oleh dokter spesialis yang mampir dengan jadwal yang tidak pasti, mengancam petugas medis dan tidak adanya kerapian di ruang rawat inap. Penelitian ini yakni penelitian analitik dengan pendekatan cross secttional. Populasi yaitu semua pasien rawat inap di RSD Idaman Banjarbaru pada bulan Januari-April sebanyak 3.592 pasien. dengan teknik pengambilan sampel secara accidental sampling yaitu 95 responden. Teknik analisis data dengan chi squre. Tujuan dari penelitian ini Buat Mengetahui Hubungan Kualitas Pelayanan Dengan Kepuasan Pasien Rawat Inap Di RSD Idaman Banjarbaru 2021. Hasil penelitian mengarahkan bahwasemua Variabel Bebas dan Terikat dari Bukti Fisik, Kehandalan, Ketanggapan, Jaminan dan Empati terhadap Tingkat kepuasan pasien di RSD Idaman Banjarbaru berhubungan. Hasil penelitian yang dilakukan di RSD Idaman Banjarbaru Tahun 2021 mengarahkan bahwapasien merasa puas dengan pelayanan di RSD Idaman yaitu sebanyak 53 responden (56%). Diharapkan bagi Tenaga Kesehatan meningkatkan Kualitas Pelayanan yang diberikan terutama di ruang rawat inap kelas I,II dan II, Kebersihan ruangan, Menerapkan (senyum, salam, sapa bisa memberikan pelayanan prima dan ketepatan waktu dalam jadwal pemeriksaan kepada pasien sehingga terbinanya hubungan saling percaya di antara perawat-pasien Least help norms for clinics as rules for clinics in Indonesia in guaranteeing wellbeing administrations. Patient disappointment is brought about by specialists dropping by with unsure timetables, threatening medical attendants and absence of neatness in the inpatient room. This research is an analytic study with a cross secttional approach. The population was all inpatients at Idaman Hospital Banjarbaru in January-April as many as 3,592 patients. with sampling technique by accidental sampling that is 95 respondents. Data analysis technique with chi squre. The purpose of this study was to determine the relationship between service quality and inpatient satisfaction at Idaman Hospital Banjarbaru 2021. The results showed that all independent and dependent variables from physical evidence, reliability, responsiveness, assurance and empathy were related to patient satisfaction levels at Idaman Hospital Banjarbaru. The results of research conducted at Idaman Hospital Banjarbaru in 2021 showed that patients were satisfied with the services at Idaman Hospital, as many as 53 respondents (56%). It is hoped that health workers will improve the quality of services provided, especially in inpatient rooms for class I, II and II, room cleanliness, applying (smiles, greetings, greetings can provide excellent service and punctuality in the examination schedule to patients so that a trusting relationship is established between them). nurse-patient
Standar pelayanan minimal rumah sakit sebagai aturan bagi klinik di Indonesia dalam menjamin penyelenggaraan kesejahteraan. Kekecewaan pasien ditimbulkan oleh dokter spesialis yang mampir dengan jadwal yang tidak pasti, mengancam petugas medis dan tidak adanya kerapian di ruang rawat inap. Penelitian ini yakni penelitian analitik dengan pendekatan cross secttional. Populasi yaitu semua pasien rawat inap di RSD Idaman Banjarbaru pada bulan Januari-April sebanyak 3.592 pasien. dengan teknik pengambilan sampel secara accidental sampling yaitu 95 responden. Teknik analisis data dengan chi squre. Tujuan dari penelitian ini Buat Mengetahui Hubungan Kualitas Pelayanan Dengan Kepuasan Pasien Rawat Inap Di RSD Idaman Banjarbaru 2021. Hasil penelitian mengarahkan bahwasemua Variabel Bebas dan Terikat dari Bukti Fisik, Kehandalan, Ketanggapan, Jaminan dan Empati terhadap Tingkat kepuasan pasien di RSD Idaman Banjarbaru berhubungan. Hasil penelitian yang dilakukan di RSD Idaman Banjarbaru Tahun 2021 mengarahkan bahwapasien merasa puas dengan pelayanan di RSD Idaman yaitu sebanyak 53 responden (56%). Diharapkan bagi Tenaga Kesehatan meningkatkan Kualitas Pelayanan yang diberikan terutama di ruang rawat inap kelas I,II dan II, Kebersihan ruangan, Menerapkan (senyum, salam, sapa bisa memberikan pelayanan prima dan ketepatan waktu dalam jadwal pemeriksaan kepada pasien sehingga terbinanya hubungan saling percaya di antara perawat-pasien Least help norms for clinics as rules for clinics in Indonesia in guaranteeing wellbeing administrations. Patient disappointment is brought about by specialists dropping by with unsure timetables, threatening medical attendants and absence of neatness in the inpatient room. This research is an analytic study with a cross secttional approach. The population was all inpatients at Idaman Hospital Banjarbaru in January-April as many as 3,592 patients. with sampling technique by accidental sampling that is 95 respondents. Data analysis technique with chi squre. The purpose of this study was to determine the relationship between service quality and inpatient satisfaction at Idaman Hospital Banjarbaru 2021. The results showed that all independent and dependent variables from physical evidence, reliability, responsiveness, assurance and empathy were related to patient satisfaction levels at Idaman Hospital Banjarbaru. The results of research conducted at Idaman Hospital Banjarbaru in 2021 showed that patients were satisfied with the services at Idaman Hospital, as many as 53 respondents (56%). It is hoped that health workers will improve the quality of services provided, especially in inpatient rooms for class I, II and II, room cleanliness, applying (smiles, greetings, greetings can provide excellent service and punctuality in the examination schedule to patients so that a trusting relationship is established between them). nurse-patient
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