HUBUNGAN MUTU PELAYANAN KESEHATAN DENGAN KEPUASAN PASIEN
RAWAT JALAN DI PUSKESMAS BATUMANDI KABUPATEN BALANGAN
TAHUN 2021
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Institusion
Universitas Islam Kalimantan M A B Banjarmasin
Author
Yuanda, Riska
Subject
R Medicine (General)
Datestamp
2021-12-27 03:02:46
Abstract :
Berdasarkan data rekapitulasi pasien rawat jalan di Puskesmas Batumandi selama 3 tahun terakhir dari tahun 2019 hingga 2021 jumlah pasien rawat jalan di Puskesmas Batumandi mengalami penurunan. Data rekapitulasi pasien rawat jalan di Puskesmas Batumandi tahun 2019 berjumlah sebanyak 13.733 jiwa, tahun 2020 berjumlah 7.814 jiwa dan tahun 2021 yang terhitung dari bulan Januari hingga Mei berjumlah 2.267 jiwa. Tujuan penelitian ini untuk mengetahui hubungan mutu pelayanan kesehatan dengan kepuasan pasien rawat jalan di Puskesmas Batumandi Kabupaten Balangan tahun 2021. Jenis penelitian ini menggunakan penelitian kuantitatif dengan metode penelitian survey analitik dengan pendekatan cross sectional. Populasi dalam penelitian adalah pasien rawat jalan dari bulan Januari hingga Mei sebanyak 2.267 jiwa dengan sampel 96 responden. Hasil penelitian menunjukkan bahwa ada 51 responden (53,1%) yang menyatakan reliability (kehandalan) baik, 56 responden (58,3%) yang menyatakan responsiveness (ketanggapan) baik, 58 responden (60,4%) yang menyatakan assurance (jaminan) tidak baik, 60 responden (62,5%) yang menyatakan empathy (perhatian) tidak baik dan 63 responden (62,5%) yang menyatakan tangible (bukti fisik/bukti langsung) tidak baik. Dari hasil penelitian didapatkan kesimpulan bahwa ada hubungan antara reliability (kehandalan) dengan p-value=0,001, responsiveness (ketanggapan) dengan p-value=0,006, assurance (jaminan) dengan p-value=0,008, empathy (perhatian) dengan p-value=0,009, tangible (bukti fisik/bukti langsung) dengan p-value=0,001 dengan kepuasan pasien. Based on the recapitulation data of outpatients at the Batumandi Health Center for the last 3 years from 2019 to 2021 the number of outpatients at the Batumandi Health Center has decreased. The recapitulation data of outpatients at the Batumandi Health Center in 2019 amounted to 13,733 people, in 2020 there were 7,814 people and in 2021, from January to May, there were 2,267 people. The purpose of this study was to determine the relationship between the quality of health services and outpatient satisfaction at the Batumandi Health Center, Balangan Regency in 2021. This type of research used quantitative research with analytical survey research methods with a cross sectional approach. The population in this study were outpatients from January to May as many as 2,267 people with a sample of 96 respondents. The results showed that there were 51 respondents (53.1%) who stated good reliability, 56 respondents (58.3%) who stated good responsiveness, 58 respondents (60.4%) who stated assurance ) not good, 60 respondents (62.5%) stated that empathy (attention) was not good and 63 respondents (62.5%) stated that tangible (physical evidence/direct evidence)was not good. From the research results, it can be concluded that there is a relationship between reliability (reliability) with p-value = 0.001, responsiveness (responsiveness) with p- value = 0.006, assurance (guarantee) with p-value = 0.008, empathy (attention) with p-value = 0.009, tangible (physical evidence / direct evidence) with p-value = 0.001 with patient satisfaction.
Berdasarkan data rekapitulasi pasien rawat jalan di Puskesmas Batumandi selama 3 tahun terakhir dari tahun 2019 hingga 2021 jumlah pasien rawat jalan di Puskesmas Batumandi mengalami penurunan. Data rekapitulasi pasien rawat jalan di Puskesmas Batumandi tahun 2019 berjumlah sebanyak 13.733 jiwa, tahun 2020 berjumlah 7.814 jiwa dan tahun 2021 yang terhitung dari bulan Januari hingga Mei berjumlah 2.267 jiwa. Tujuan penelitian ini untuk mengetahui hubungan mutu pelayanan kesehatan dengan kepuasan pasien rawat jalan di Puskesmas Batumandi Kabupaten Balangan tahun 2021. Jenis penelitian ini menggunakan penelitian kuantitatif dengan metode penelitian survey analitik dengan pendekatan cross sectional. Populasi dalam penelitian adalah pasien rawat jalan dari bulan Januari hingga Mei sebanyak 2.267 jiwa dengan sampel 96 responden. Hasil penelitian menunjukkan bahwa ada 51 responden (53,1%) yang menyatakan reliability (kehandalan) baik, 56 responden (58,3%) yang menyatakan responsiveness (ketanggapan) baik, 58 responden (60,4%) yang menyatakan assurance (jaminan) tidak baik, 60 responden (62,5%) yang menyatakan empathy (perhatian) tidak baik dan 63 responden (62,5%) yang menyatakan tangible (bukti fisik/bukti langsung) tidak baik. Dari hasil penelitian didapatkan kesimpulan bahwa ada hubungan antara reliability (kehandalan) dengan p-value=0,001, responsiveness (ketanggapan) dengan p-value=0,006, assurance (jaminan) dengan p-value=0,008, empathy (perhatian) dengan p-value=0,009, tangible (bukti fisik/bukti langsung) dengan p-value=0,001 dengan kepuasan pasien. Based on the recapitulation data of outpatients at the Batumandi Health Center for the last 3 years from 2019 to 2021 the number of outpatients at the Batumandi Health Center has decreased. The recapitulation data of outpatients at the Batumandi Health Center in 2019 amounted to 13,733 people, in 2020 there were 7,814 people and in 2021, from January to May, there were 2,267 people. The purpose of this study was to determine the relationship between the quality of health services and outpatient satisfaction at the Batumandi Health Center, Balangan Regency in 2021. This type of research used quantitative research with analytical survey research methods with a cross sectional approach. The population in this study were outpatients from January to May as many as 2,267 people with a sample of 96 respondents. The results showed that there were 51 respondents (53.1%) who stated good reliability, 56 respondents (58.3%) who stated good responsiveness, 58 respondents (60.4%) who stated assurance ) not good, 60 respondents (62.5%) stated that empathy (attention) was not good and 63 respondents (62.5%) stated that tangible (physical evidence/direct evidence)was not good. From the research results, it can be concluded that there is a relationship between reliability (reliability) with p-value = 0.001, responsiveness (responsiveness) with p- value = 0.006, assurance (guarantee) with p-value = 0.008, empathy (attention) with p-value = 0.009, tangible (physical evidence / direct evidence) with p-value = 0.001 with patient satisfaction.
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