Kualitas Pelayanan Publik di Kantor Kelurahan Sungai Jingah Kecamatan Banjarmasin Utara Kota Banjarmasin
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Institusion
Universitas Islam Kalimantan M A B Banjarmasin
Author
Aditya, Wahyu
Subject
JA Political science (General)
Datestamp
2022-01-13 04:34:13
Abstract :
Tugas akhir ini membahas tentang Kualitas Pelayanan Publik Di Kantor Kelurahan Sungai Jingah Kecamatan Banjarmasin Utara Kota Banjarmasin. Dalam proses pelayanan publik tidak selalu berjalan sesuai dengan yang diharapkan, masih terdapat faktor-faktor yang menghambat proses pelayanan publik, diantaranya sumber daya pegawai yang masih kurang dan dibuktikan dengan kurangnya pegawai tetap. Sumber daya pegawai faktor penghambat lain adalah sarana dan prasarana seperti ketidakadaan filing cabinet sebagai tempat unutk penyimpanan arsip yang menyebabkan pegawai mengalami kesulitan dalam menemukan arsip yang dibutuhkan serta mengganggu kerapian ruang pelayanan. Oleh karena itu, faktor yang mendorong terwujudnya pelaksanaan yang berkualitas di kantor Kelurahan Sungai Jingah adalah penanaman kesadaran melayani masyarakat dengan ihlas sesuai dengan hati Nurani dan adanya fasilitas yang membantu pegawai dalam melaksanakan tugasnya melayani pengguna layanan yaitu berupa alat bantu komputer dan perangkatnya serta adanya sambungan internet sehingga proses pelayanan dapat berjalan dengan lancar. his final task discusses the Quality of Public Services in the Village Office of Sungai Jingah, North Banjarmasin District, Banjarmasin City. In the process of public services do not always run as expected, there are still factors that hinder the process of public services, including the resources of employees who are still lacking and evidenced by the lack of permanent employees. In addition to employee resources other inhibitory factors are facilities and infrastructure such as the absence of filing cabinets as a place for archival storage that causes the storage of documents are not organized with as it should be which ultimately causes employees to have difficulty in finding the required archives and disrupts the neatness of service space. Therefore, the factor that encourages the realization of quality implementation in the office of Sungai Jingah Village is the planting of awareness to serve the community with ihlas in accordance with conscience and the existence of facilities that help employees in carrying out their duties to serve service users in the form of computer aids and devices and the existence of internet connections so that the service process can run smoothly.
Tugas akhir ini membahas tentang Kualitas Pelayanan Publik Di Kantor Kelurahan Sungai Jingah Kecamatan Banjarmasin Utara Kota Banjarmasin. Dalam proses pelayanan publik tidak selalu berjalan sesuai dengan yang diharapkan, masih terdapat faktor-faktor yang menghambat proses pelayanan publik, diantaranya sumber daya pegawai yang masih kurang dan dibuktikan dengan kurangnya pegawai tetap. Sumber daya pegawai faktor penghambat lain adalah sarana dan prasarana seperti ketidakadaan filing cabinet sebagai tempat unutk penyimpanan arsip yang menyebabkan pegawai mengalami kesulitan dalam menemukan arsip yang dibutuhkan serta mengganggu kerapian ruang pelayanan. Oleh karena itu, faktor yang mendorong terwujudnya pelaksanaan yang berkualitas di kantor Kelurahan Sungai Jingah adalah penanaman kesadaran melayani masyarakat dengan ihlas sesuai dengan hati Nurani dan adanya fasilitas yang membantu pegawai dalam melaksanakan tugasnya melayani pengguna layanan yaitu berupa alat bantu komputer dan perangkatnya serta adanya sambungan internet sehingga proses pelayanan dapat berjalan dengan lancar. his final task discusses the Quality of Public Services in the Village Office of Sungai Jingah, North Banjarmasin District, Banjarmasin City. In the process of public services do not always run as expected, there are still factors that hinder the process of public services, including the resources of employees who are still lacking and evidenced by the lack of permanent employees. In addition to employee resources other inhibitory factors are facilities and infrastructure such as the absence of filing cabinets as a place for archival storage that causes the storage of documents are not organized with as it should be which ultimately causes employees to have difficulty in finding the required archives and disrupts the neatness of service space. Therefore, the factor that encourages the realization of quality implementation in the office of Sungai Jingah Village is the planting of awareness to serve the community with ihlas in accordance with conscience and the existence of facilities that help employees in carrying out their duties to serve service users in the form of computer aids and devices and the existence of internet connections so that the service process can run smoothly.
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