Abstract :
In this globalization era, service becomes an important part in human live.
In Indonesia, in the last several years, service receives an increasing attention in
the business word, especially in industry or company ini the service field. As mass
media industry, this business is already able to fulfill the need of society.
The purpose of this research is finding out satisfaction that obtained by
listener of ?Campur Sari? program at 88,9 JT FM radio based o the comparison of
gratification sought and gratification obtained.
The main of uses and gratification approaches is not how media change
society behavior and attitude, but how media fulfill society social and personal
needs, but now media able to fulfill society social and personal needs. Thus its
weight is at active listeners that intentionally using media to reach certain
purposes. Four listener motives in using mass media are, first, information
motive, second, personal identify motive. Third, motif of integration and social
interaction, and fourth is entertainment motive. Listeners gratification is divided
into two part, those are gratification sought (GS) and gratification obtained (GO).
The measurement of individual gratification in using mass media is
measured by using gap betweens gratification sought and gratification obtained.
The measurement of the existence of gratification or not will be made based on
the following parameter: when average score of GS < 60, then there will be a
gratification, when the average score of GS = 60, then there is a gratification, and
when the average score of GS > 60. then the gratification is not reached.