Institusion
Universitas Pembangunan Nasional Veteran Jawa Timur
Author
Harris , Kristanto
Subject
HF5549 Personnel Management. Employment management
Datestamp
2015-01-09 06:59:13
Abstract :
The globalization of world trade has led to the depletion of the barriers of distance and time for businesses in an effort to penetrate the wider market . Intense competition in the trade do not just jump on the type of company , but also applies to almost all types of companies . Performers competition in this case is the business people , the company's goods or services . To achieve a better position , then every company should pay attention to customer satisfaction by providing the best service . It can provide long -term returns for the company . Ability improves satisfaction on an ongoing basis is absolutely necessary for the survival of a company . Performance measurement models consisting of variable motivation and commitment to performance management so that organizations exist to add a variable that is Sustainable Competitive Advantage . Regression method composed with the right tools using Structural Equation Modeling ( SEM ). The study produced a good model by modifying the results of Goodness of fit: Chi Square = 27.047, df = 23, Cmin / df = 1.176, probability = 0.254, RMSEA = 0.042, GFI = 0.943, AGFI = 0.888, CFI = 0.991, TLI = 0.986. With the results do not directly affect motivation, and no significant effect on the performance value of 0.108, Commitment direct effect, significantly influence the performance value of 0.852, and a direct influence performance, significant to Sustainable Competitive Advantage with a value of 0.531.