Abstract :
In an increasingly competitive condition, the banking industry is demanded to improve
performance. Performance can be improved by paying attention to job satisfaction. Factors
that influence job performance and satisfaction are leadership and organizational
commitment.
This research is categorized as survey research with descriptive analysis method by
taking sample and using questionnaire as the main data. The model was tested using a quota
sample of 120 employee of PT Maybank Indonesia. The respondents are chosen by using
nonprobability sampling and convience sampling techniques.
The result of analysis in this research was tested using Structural Equation Model
(SEM). The result of this research indicate all of the hypotheses are supported and have
significant effects.
Keywords: leadership, organization commitment, job satisfaction, job performance.