Analisis Persepsi Kualitas Pelayanan Pengguna Blackberry Di Kampus STIE Indonesia Banking School
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Institusion
STIE Indonesia Banking School
Author
Yudha, Arif Tegar
Subject
HD28 Management. Industrial Management
Datestamp
2024-07-22 04:23:14
Abstract :
The aim of this research is to identify the option of students about the perception of service quality. In this research, the student?s option is measured by reliability, responsiveness, competence, acces, courtesy, communication, credibility, security, understanding/knowing the customer, and tangibles.The method of collecting data was done by surveying respondent of Indonesia Banking School student. The amount of sample were 100 respondents. Data analysis method of this research used validity, reliability, normality and analysis of descriptive with SPSS version 17.The result shows that all the dimension of reliability, responsiveness, competence, acces, courtesy, communication, credibility, security, understanding/knowing the customer, and tangiblesare significant to the perception of service quality. But the most factor of perception that have most significant are reliability and responsive. Keywords: reliability, responsiveness, competence, acces, courtesy, communication, credibility, security, understanding/knowing the customer, and tangibles.
The aim of this research is to identify the option of students about the perception of service quality. In this research, the student?s option is measured by reliability, responsiveness, competence, acces, courtesy, communication, credibility, security, understanding/knowing the customer, and tangibles.The method of collecting data was done by surveying respondent of Indonesia Banking School student. The amount of sample were 100 respondents. Data analysis method of this research used validity, reliability, normality and analysis of descriptive with SPSS version 17.The result shows that all the dimension of reliability, responsiveness, competence, acces, courtesy, communication, credibility, security, understanding/knowing the customer, and tangiblesare significant to the perception of service quality. But the most factor of perception that have most significant are reliability and responsive. Keywords: reliability, responsiveness, competence, acces, courtesy, communication, credibility, security, understanding/knowing the customer, and tangibles.
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