Abstract :
Penelitian ini bertujuan untuk menganalisis pengukuran
kinerja keuangan dan non keuangan berbasis Balanced Scorecard
(BSC) tudi kasus pada Sekolah Global Insani Islamic School Bekasi.
Penelitian ini menggunakan jenis penelitian deskriptif pendekatan
kuantitatif. Populasi dari penelitian ini adalah guru, staf, dan orang
tua siswa Sekol5ah GIIS Bekasi. Sampel ditentukan berdasarkan
metode purpose sampling, dengan jumlah sampel sebanyak 278
orang. Teknik pengumpulan data menggunakan metoda penyebaran
angket atau kuesioner. Pengujian hipotesis dengan menggunakan
balance scorecard. Hasil penelitian membuktikan bahwa: kinerja dalam perspektif keuangan sudah baik, dilihat dari pendapatan
tahun 2018 dan 2019 melebih target serta pengeluaran di tahun
yang sama juga kecil dari target. Kinerja dalam perspektif
pelanggan dikatakan baik, dilihat dari nilai rata-rata item
pernyataan pelanggan menunjukkan respon jawaban setuju dan
memiliki interpretasi baik. Kinerja dalam perspektif bisnis internal
dikatakan baik, dilihat dari nilai rata-rata item pernyataan
perspektif proses bisnis internal menunjukkan respon jawaban
setuju dan memiliki interpretasi baik. Kinerja dalam perspektif
pembelajaran dan pertumbuhan dikatakan bagus, dilihat dari nilai
rata-rata item pernyataan perspektif pembelajaran dan
pertumbuhan menunjukkan respon jawaban setuju dan memiliki
interpretasi baik
Keywords: Pengukuran Kinerja Keuangan, Pengukuran
Kinerja Non-Keuangan, Balanced Scorecard (BSC)
This study aims to analyze the measurement of financial
and non-financial performance based on the Balanced Scorecard
(BSC) in a case study at the Global Insani Islamic School Bekasi.
This research uses a descriptive quantitative approach. The
population of this study were teachers, staff, and parents of GIIS
Bekasi School students. The sample was determined based on the
purpose sampling method, with a total sample of 278 people. Data
collection techniques using the method of distributing
questionnaires or questionnaires. Hypothesis testing using a
balanced scorecard. The results of the study prove that:
performance from a financial perspective has been good, seen from
the revenue in 2018 and 2019 that exceeded the target and
expenditure in the same year was also less than the target.
Performance in the customer's perspective is said to be good,
judging from the average value of the customer statement items, the
responses agree and have good interpretations. Performance in the
internal business perspective is said to be good, judging from the
average value of the statement items from the internal business
process perspective, the responses agree and have good
interpretations. Performance in the learning and growth
perspective is said to be good, judging from the average value of the
statement items in the learning and growth perspective, it shows that
the responses agree and have good interpretations.
Keywords: Financial Performance Measurement, Non?Financial Performance Measurement, Balanced Scorecard
(BSC).