IMPLEMENTASI GAYA KEPEMIMPINAN SITUASIONAL DI DEPARTEMEN FRONT OFFICE PLATARAN CANGGU BALI RESTORAN & SPA
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Institusion
Politeknik Pariwisata NHI Bandung
Author
Rima Nadia, Mayrosdiana
Subject
HB615-715 Entrepreneurship
Datestamp
2022-11-24 04:30:09
Abstract :
Hotel is a place that serves food, beverage, lodging, as well as other services according to technological developments and needs (Sambodo 2006). ). There are several continuous departments, namely: Front Office, Human Resources, Engineering, Accounting & Finance, Sales & Marketing, Housekeeping, Food & Beverage Product, etc. In achieving the company's goals, the relationship and communication between each employee is important. Therefore, it is necessary for someone to manage work efficiency to maximize the goal. The application of leadership style has a major influence on the work of a department in a hotel. This final project research aims to analyze aspects of situational leadership and the implementation of situational leadership style in the Front Office Department of Plataran Canggu Bali Resort & Spa. This study uses a qualitative approach with data collection through interviews, observation and literature study. The results of the data will be processed with the stages of reduction, analysis, and drawing conclusions. After that, in the last chapter, conclusions and recommendations will be presented. Keywords: front office, leadership aspect, situational leadership style
Hotel is a place that serves food, beverage, lodging, as well as other services according to technological developments and needs (Sambodo 2006). ). There are several continuous departments, namely: Front Office, Human Resources, Engineering, Accounting & Finance, Sales & Marketing, Housekeeping, Food & Beverage Product, etc. In achieving the company's goals, the relationship and communication between each employee is important. Therefore, it is necessary for someone to manage work efficiency to maximize the goal. The application of leadership style has a major influence on the work of a department in a hotel. This final project research aims to analyze aspects of situational leadership and the implementation of situational leadership style in the Front Office Department of Plataran Canggu Bali Resort & Spa. This study uses a qualitative approach with data collection through interviews, observation and literature study. The results of the data will be processed with the stages of reduction, analysis, and drawing conclusions. After that, in the last chapter, conclusions and recommendations will be presented. Keywords: front office, leadership aspect, situational leadership style
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