Abstract :
Studies on Therapeutic Communication, especially its relationship with Islamic
communication are still rarely found in the field. The focus of this research is to see how the
practice of Islamic communication can be done well by doctors and nurses. In addition, this
research uses a qualitative approach. This study also aims to determine the effect of
therapeutic communication in Islamic communication at the General Hospital in the City of
Medan.
The results of this study indicate that the Implementation of Islamic Communication
in communication carried out by the General Hospital in the city of Medan, namely the
General Hospital of Adam Adam Malik, Dr. Regional General Hospital Pirngadi, and
Medan Hajj Hospital use therapeutic communication in Islamic Communication, such as
agreeing to compile greetings placed in a room, greeting each patient before examining and
requesting the development of his health. This is a form of communication that must be
carried out by every medical personnel. The problem that requires medical development in
Islamic communication in therapeutic communication for the recovery of patients in the
General Hospital in the city of Medan is the impossibility for the medical to continue the
conversation Assalamu'alaikum, This is needed not all patients in Medan General Hospital
are Muslim. These Islamic customs are applied during the therapeutic communication
process at Medan City General Hospital. In addition, this is a big challenge for the doctors
involved in this study. In implementing therapeutic communication, medical personnel also
need help that is seriously ill so that patients find it difficult to communicate with medical
personnel so that therapeutic communication does not work effectively. The Islamic
Implementation Model in therapeutic communication for patients treated at the General
Hospital in Medan is Interpersonal Communication which is considered the most effective
because of its dialogical nature in the form of conversation. From this communication
medical personnel can change the attitudes, opinions and behavior of patients so that
therapeutic communication is expected in the process of patient care to be effective. In
addition, the implementation model of Islamic communication in therapeutic
communication of this study produced a marker communication model, namely
communication carried out on the basis of the awareness of the medical team, namely
nurses and doctors. This model of Islamic communication is not officially implemented, it
is agreed that the substance is supported by the values of Islamic communication.