pengaruh motivasi kerja apatur terhadap kualitas pelayanan dalam program bantuan sosial covid-19 di kecamatan ciawi
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Institusion
Universitas Djuanda
Author
Rahmawati, Rahmawati
Subject
H Social Sciences (General)
Datestamp
2023-01-12 03:51:15
Abstract :
Rahmawati, Public Administration Study Program, Faculty of Social and Political Sciences, Djuanda University, 2017, The influence of Apparatus Work Motivation on Service Quality in the Covid-19 Social Assistance Program in the Ciawi Sub-District, Advisor I : Muhamad YGG. Seran, Drs., M.Si., Advisor II : Irma Purnamasari, S.Sos., M.Si. The Covid-19 pandemic has had a significant negative influence on the community, especially in the economic area that may have an impact on their welfare. In this case, the government has given considerable thought to measures to prevent the spread and the diseased victims, however efforts to protect the welfare of the population are of utmost importance. especially with the community's Covid-19 Social Assistance program. Meanwhile, the social assistance channeling party, in this case the Village Government, is still experiencing a number of issues that have an impact on the level of services provided in the Covid-19 Social Assistance program both internally and externally. Problems arise as a result of reductions in the village budget allocated for Covid-19 Social Assistance, the authorities having trouble gathering information on those who are eligible, and inaccurate data recording, which occasionally results in individuals being recorded as receiving more than one type of Social Assistance. Social aid that contains conflicting information is even reduced on, and so forth. The organizational element, the HR aspect, or the effectiveness of the apparatus are just a few factors that have an impact on the quality of this service. The state of their job motivation while performing their tasks during this pandemic is one of the factors that affect the performance of the apparatus. By referring to Herzerg's theory which mentions two dimensions that influence motivational variables, namely intrinsic and extrinsic factors, and Parasuraman's theory which states five dimensions to measure service quality assessment. Namely Tangibles, Reliability, Responsiveness, Assurance, and Empathy. Therefore, This study was conducted to determine how the motivational apparatus functions, the quality of service, and the extent to which employee motivation can affect the quality of service in the Covid-19 Social Assistance program. The locus or subject of this study are five Ciawi District villages: Cileungsi Village, Citapen Village, Banjarsari Village, Telukpinang Village, and Ciawi Village. Furthermore, this study takes a quantitative approach and utilizes the associative/influence method, which is a technique for figuring out how two or more variables are related to one another. Technical analysis of the data used is the Weigh Mean Score (WMS) to answer the formulation of problems one and two, as well as the Rank Spearman hypothesis test, to answer the formulation of the third problem. The results of the recapitulation of the work motivation variable receive a value of 4.25 or enter the very good category, whilst the results of the recapitulation of the service quality variable receive a value of 4.15 or enter the good criteria. The findings of the associative test utilizing the perspective of the Village equipment based on the Spearman Rank test calculation yield a value of 0.230, which indicates that there is a relationship between the work motivation variable (x) and service quality, but it is weak. With a significance value of 0.065 or greater than 0.05, which shows that there is no significant association, but the direction is positive. Therefore, if the value of staff motivation increases, so will the value of service quality. In the meantime, according to the calculation of the coefficient of determination after calculating the value of the correlation coefficient, the value of 1 square is 0.0529, which indicates that the work motivation of the apparatus contributes or influences the quality of service by 5.29 percent, while the remaining 94.71 percent is affected by other factors
Rahmawati, Public Administration Study Program, Faculty of Social and Political Sciences, Djuanda University, 2017, The influence of Apparatus Work Motivation on Service Quality in the Covid-19 Social Assistance Program in the Ciawi Sub-District, Advisor I : Muhamad YGG. Seran, Drs., M.Si., Advisor II : Irma Purnamasari, S.Sos., M.Si. The Covid-19 pandemic has had a significant negative influence on the community, especially in the economic area that may have an impact on their welfare. In this case, the government has given considerable thought to measures to prevent the spread and the diseased victims, however efforts to protect the welfare of the population are of utmost importance. especially with the community's Covid-19 Social Assistance program. Meanwhile, the social assistance channeling party, in this case the Village Government, is still experiencing a number of issues that have an impact on the level of services provided in the Covid-19 Social Assistance program both internally and externally. Problems arise as a result of reductions in the village budget allocated for Covid-19 Social Assistance, the authorities having trouble gathering information on those who are eligible, and inaccurate data recording, which occasionally results in individuals being recorded as receiving more than one type of Social Assistance. Social aid that contains conflicting information is even reduced on, and so forth. The organizational element, the HR aspect, or the effectiveness of the apparatus are just a few factors that have an impact on the quality of this service. The state of their job motivation while performing their tasks during this pandemic is one of the factors that affect the performance of the apparatus. By referring to Herzerg's theory which mentions two dimensions that influence motivational variables, namely intrinsic and extrinsic factors, and Parasuraman's theory which states five dimensions to measure service quality assessment. Namely Tangibles, Reliability, Responsiveness, Assurance, and Empathy. Therefore, This study was conducted to determine how the motivational apparatus functions, the quality of service, and the extent to which employee motivation can affect the quality of service in the Covid-19 Social Assistance program. The locus or subject of this study are five Ciawi District villages: Cileungsi Village, Citapen Village, Banjarsari Village, Telukpinang Village, and Ciawi Village. Furthermore, this study takes a quantitative approach and utilizes the associative/influence method, which is a technique for figuring out how two or more variables are related to one another. Technical analysis of the data used is the Weigh Mean Score (WMS) to answer the formulation of problems one and two, as well as the Rank Spearman hypothesis test, to answer the formulation of the third problem. The results of the recapitulation of the work motivation variable receive a value of 4.25 or enter the very good category, whilst the results of the recapitulation of the service quality variable receive a value of 4.15 or enter the good criteria. The findings of the associative test utilizing the perspective of the Village equipment based on the Spearman Rank test calculation yield a value of 0.230, which indicates that there is a relationship between the work motivation variable (x) and service quality, but it is weak. With a significance value of 0.065 or greater than 0.05, which shows that there is no significant association, but the direction is positive. Therefore, if the value of staff motivation increases, so will the value of service quality. In the meantime, according to the calculation of the coefficient of determination after calculating the value of the correlation coefficient, the value of 1 square is 0.0529, which indicates that the work motivation of the apparatus contributes or influences the quality of service by 5.29 percent, while the remaining 94.71 percent is affected by other factors
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