Analisis Penerapan Sistem Manajemen Mutu Berbasis ISO
9001:2015 Terhadap Kinerja Kontraktor Pada Proyek
Pembangunan Runway 3 Section 1 Bandara Soekarno Hatta.
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Institusion
Institut Teknologi Perusahaan Listrik Negara
Author
Lubis, Klaudius Wirawan
Sm, Hastanto
Sm, Hastanto
Subject
Teknik Sipil
Datestamp
2020-02-28 12:02:00
Abstract :
One of the goals in a fulfillment of quality requirements that have been planned. For construction companies, to improve customer satisfaction a quality management system can be applied that adds value to the company. This study aims to analyze the level of implementation of the ISO 9001: 2015-based quality management system on the level of performance, as well as obstacles in its application. This research was conducted on the construction project of runway 3 section 1 Soekarno-Hatta Airport by PT. PP (Persero) Tbk., as well as obstacles in it?s application. In this study using data obtained through a questionnaire / questionnaire. The sample in this study amounted to 55 people. From the results of the questionnaire the data is processed with a Likert scale. The results of this study indicate the level of implementation of the ISO 9001: 2015 quality management system to the contractor's performance level of 26.2%. And the obstacle in implementing ISO 9001: 2015 is the lack of socialization regarding ISO.
One of the goals in a fulfillment of quality requirements that have been planned. For construction companies, to improve customer satisfaction a quality management system can be applied that adds value to the company. This study aims to analyze the level of implementation of the ISO 9001: 2015-based quality management system on the level of performance, as well as obstacles in its application. This research was conducted on the construction project of runway 3 section 1 Soekarno-Hatta Airport by PT. PP (Persero) Tbk., as well as obstacles in it?s application. In this study using data obtained through a questionnaire / questionnaire. The sample in this study amounted to 55 people. From the results of the questionnaire the data is processed with a Likert scale. The results of this study indicate the level of implementation of the ISO 9001: 2015 quality management system to the contractor's performance level of 26.2%. And the obstacle in implementing ISO 9001: 2015 is the lack of socialization regarding ISO.
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